Refund Policy

At StarAid VA, we strive to provide exceptional virtual assistance services. However, we understand that circumstances may arise where a refund is requested. Our refund policy is as follows:

Initial 48-Hour Window:

If you’re unsatisfied with our services within the first 48 hours of your contract, you may request a full refund, minus a 10% administrative fee.

Beyond 48 Hours:

After the initial 48-hour period, refunds are considered on a case-by-case basis and are not guaranteed.

Pro-Rated Refunds:

If a refund is approved beyond the 48-hour window, it will be pro-rated based on the services already rendered.

No Refunds For:

Completed work, time spent on projects, or services already delivered.

Refund Process:

All refund requests must be submitted in writing to [email protected]. We will respond within 5 business days.

Payment Method:

Refunds will be issued to the original payment method used for the purchase.

We reserve the right to deny refund requests that do not comply with this policy or are deemed unreasonable.