We use a state-of-the-art project management tool that you’ll access upon starting with us. This portal allows you to assign tasks, start discussions, upload files, and integrates with your email for seamless communication.

Our Dedicated Assistants are pre-screened, pre-hired, and pre-trained professionals who work exclusively for you during your chosen hours. They’re committed to understanding and meeting your specific business needs.

Yes, you can adjust your plan or cancel at any time. Unused hours remain in your account for future use.

StarAid VA accepts various payment methods, including credit cards and bank transfers (ACH).

Our VAs can handle a wide range of tasks, including email management, contact management, data entry, social media marketing, and other administrative duties. This allows you to focus on growing your business.

You choose the hours! We can accommodate any timezone to suit your business needs.

While 24/7 coverage is available upon request, our standard packages offer 4 or 8 hours per day, five days a week. Contact us for custom coverage options.

We aim to acknowledge your requests within 5 minutes. The time to complete tasks varies based on complexity, but we always strive for high-quality, efficient work.

Yes, our VAs are trained to use a variety of software platforms. We can adapt to your preferred tools and systems.

Our customer support team is available during business hours. We guarantee a response within one business day, though we typically reply much faster. You can reach support through our web portal or by asking your VA to relay your concern.

Yes, all our VAs are fluent in English. Many are bilingual, speaking Filipino and English. If you need assistance in other languages, please inquire about our multilingual VA options.

Our VAs undergo rigorous vetting, training, and ongoing performance evaluations. They’re supervised by experienced managers and have access to a support team for complex tasks.

Yes, we offer flexible plans that allow you to start with a smaller commitment. This gives you the opportunity to experience our service before deciding on a long-term arrangement.